How Will My Service Work?
Your service will come activated with an assigned international Italian phone number. You can start making calls immediately, and your calling charges will be deducted from your account balance. This is a prepaid plan. All charges are billed in Euros (1 Euro= approximately $1.10). ALL calls have a €0.18 connection surcharge for the first minute. You will have the option later at checkout to add funds in your account. This plan requires a color copy of your passport for activation (expect an activation email from us after placing your order. Activation may take up to 10 business days). Please call us in advance of ordering if you need it faster than that.
How do I add credit, and what happens when I go low?
You need to add funds initially into your account for your service to work. You can always add more funds later on by calling us on emailing us. You can also check your account balance free of charge from your handset.
Can I send or receive text messages?
You can send and receive SMS text messages (Only the international phone number can receive incoming SMS messages). SMS text messages are free to receive (from anywhere).
What happens with my unused credit?
Unused credit expires along with the sim card after 90 days of your last topup.
What SIM card sizes do you offer?
We offer full size (Mini), micro, and nano size sim cards. Please select the one you need, (if you know which one it is) or enter the model number of the phone so we can check it out and have the right size sent to you.
Does my service expire?
Yes. The service expires 90 days of your last topup.
What are my shipping options?
Shipping runs between $10-$45 depending on the shipping method you select and the country you live in.
Do you have any satisfaction guarantee?
We stand behind our product 100%, if you feel that this product does not meet your needs 100%, we will gladly exchange it or give you a full refund within 15 days.
What kind of phone can I use?
You can use any unlocked phone that has the capability to work abroad. A 'locked' phone is one that has been restricted by software so that it can only be used with the original network or carrier it was manufactured for and can only be unlocked by the original carrier.
It is the customer's responsibility to check if the phone is unlocked. There will be no refunds if the phone is found to be locked.