What do you include in the international cell phone rental package?
All of our international basic cell phone rental packages include a GSM cell phone with a Cello Mobile SIM card for your destination country. It also includes a carrying case (fanny pack) and a rapid wall charger with the correct plug adapter.
Can my international cell phone make/receive calls between the USA/Canada, and how does billing work?
Yes, your international cell phones can be used to receive calls and to make calls to the USA/Canada + Locally. If you plan on calling any other country, please contact us for the exact calling rates. You will be billed about 30 days after your trip has ended. There may be delayed usage billing up to 60 days.
I am not traveling now, when can I place my order, and how do you count the rental days?
You can place your order at any time, and we will make sure it arrives a couple of days before your trip. We only charge for the actual days abroad, so please enter your travel dates on the online order form.
Do you offer loss/theft insurance on the international cell phone rentals?
Yes, insurance is $14.99 for the entire trip ($75 deductible applies). If your international cell phone is lost or damages and you don't have insurance, we will charge you the retail price of the international cell phone rental package. Phone is $185, charger is $15, SIM card is $50, Carrying case is $15, plug adapters are $2.99 each.
Where will my phone number be based in?
You will have a UK based phone number. We can add a USA phone number (for calls only) to your international cell phone for a $5 setup fee. There will be an additional surcharge for every minute that a call is received on the USA phone number (please look below for this option). Your international phone number will still be active even when a USA phone number is added.
How long will it take to receive my cell phone rental, and what are my shipping options?
All rental orders received before 4pm Monday-Thursday and Friday until 1pm EST can be shipped out the same day. Expedited and urgent delivery options are available on the online order form. Shipping costs run between $10-$35 (depending on where you live and how fast you need the international cell phone rental). If you order after the cut off time, please make sure to call us at 1.877.602.2999. All orders received after the cut off time, will be shipped the following business day.
How much does it cost to ship back the international cell phone(s) to Cello Mobile?
All USA based international cell phone rental orders have the option of getting a prepaid return label for $10. All other orders must be sent back to our address in New York.
When do I need to return the international cell phone rental back to Cello Mobile?
International Cell phone rentals must be shipped back within 72 business hours after you return home. If your international cell phone was shipped back after 72 hours of your return home we may charge you a late fee of $4.99 per day for every day that your phone was not shipped back to us (once rental phones are in the carriers possession it will not count against you).
I like your international cell phone rental rates, but what are the hidden fees?
We have no hidden fees, reservation fees or any fancy charges on the international cell phone rental. All our charges are presented to you up front.
