What is included in the rental package?
All our rental phones include a GSM cell phone with a Cello Mobile SIM card inside for use in the country or countries you travel to. It also includes a carrying case with a rapid wall charger.
What are my up front charges and fees?
We will charge the regular charges up front. We also put a $100 credit card authorization (not a charge) on your account.
Will I be able to make and receive calls back and forth between the USA and Canada?
Yes, your cell phone can be used to receive calls and to make calls to the USA and Canada and also local calls. If you plan on calling any other country, please contact us for the exact calling rates.
How does the prepaid service work, and how do I add more funds?
Once your cell phone rental is shipped out we will add the selected topup amount (look below for prepaid denominations) towards your talk time. While you are abroad and you need more airtime, you will need to call or email us to add more airtime credit to your account. You can also top-up your balance online (refer to the included instructions). Unused airtime is non-refundable.
I am not traveling now, when can I place my order, and how do you count the rental days?
You can place your order at any time, and we will make sure it arrives a couple of days before your trip. We only charge for the actual days abroad, so please enter your actual travel dates only on the online order form.
Do you offer loss/theft insurance on your rental phones?
Yes. We offer loss/theft insurance for $14.99 for the entire trip with a $75 deductible covering everything. If you decline insurance and experience a loss/theft we will charge you the retail price of the phone. Phone is $185, charger is $15, SIM card is $50, Carrying case is $15, plug adapters are $2.99 each.
Where will my phone number be based in?
You will get a UK based phone number by default. You will be able to choose a local phone number for the country you visit free of charge (refer to the instructions that comes with your order). We can add an additional USA phone number to your international cell phone for a one-time setup fee (look below under add-ons). There will be no additional charges to receive calls on the USA phone number.
How long will it take to receive my cell phone rental, and what are my shipping options?
All rental orders received before 4pm Monday-Thursday and Friday until 1pm EST can be shipped out the same day. Expedited and urgent delivery options are available on the online order form. Shipping costs run between $10-$35 (depending on where you live and how fast you need the international cell phone rental). If you order after the cut off time, please make sure to call us at 1.877.602.2999. All orders received after the cut off time, will be shipped the following business day.
How much does it cost to ship back the phone(s) to Cello Mobile?
All USA orders include a prepaid UPS return label (there will be a $10 charge if used). You can also use your own return method.
When do I need to return the international cell phone rental back to Cello Mobile?
International Cell phone rentals must be shipped back within 72 business hours after you return home. If your international cell phone was shipped back after 72 hours of your return home we may charge you a late fee of $4.99 per day for every day that your phone was not shipped back to us (once rental phones are in the carriers possession it will not count against you).
