What is included in the phone rental package?
All our rental packages include a GSM cell phone with a Cello Mobile SIM card for Israel. It also includes a carrying case with a rapid wall charger with the correct Israeli plug adapters. It's a ready to GO product!
How does the cell phone rental process work?
We will ship out your cell phone rental, so you get it a couple of days before your trip. It arrives fully activated and ready to GO! You will use the cell phone rental on your trip without worrying about refilling or running low on credit. Once you finish your trip, you can either send it back with our included UPS return label (USA orders only. $10 fee will apply) or any other shipping method.
What are my up front charges?
We will charge the rental, insurance (optional), shipping fees once your phone ships out, and we will also authorize $150 (It's not a charge, it's only an authorization-hold) on your credit card account. Once your phone is back and we have all your call details, we will send you a final bill and charge your credit card accordingly.
Is there a way to get a USA based phone number for my phone?
Yes. We can add a USA phone number to your phone (for calls only) for a $14.99/setup fee, there will no additional surcharges for calls received on this number. You will still have the Israeli phone number, you can be reached on either number.
Do you offer loss/theft insurance on your rental phones?
Yes. We offer loss/theft insurance for $14.99 for the entire trip with a $75 deductible covering everything. If you decline insurance and experience a loss/theft we will charge you the retail price of the phone. Phone is $185, charger is $15, SIM card is $50, Carrying case is $15, plug adapters are $2.99 each.
How long will it take to receive my cell phone rental, and what are my shipping options?
All rental orders received before 4pm Monday-Thursday and Friday until 1pm EST can be shipped out the same day. Expedited and urgent delivery options are available on the online order form. Shipping costs run between $10-$35 (depending on where you live and how fast you need the international cell phone rental). If you order after the cut off time, please make sure to call us at 1.877.602.2999. All orders received after the cut off time, will be shipped the following business day.
If am not traveling now, when can I place my order, and how do you count the rental days?
You can place your order at any time, and we will make sure it arrives a couple of days before your trip. We only charge for the actual days abroad, so please enter your actual travel dates on the online order form.
When do I need to return the phone back to Cello Mobile?
Cell phone rentals must be shipped back within 72 business hours of your return home. If your phone was shipped back after 72 hours of your return home we may charge you a late fee of $4.99 per day for every day that your phone was not shipped back to us (once rental phones are in the carriers possession it will not count against you).
