Purchase Terms & Conditions
Cello Mobile shall
provide Services to the Customer upon acceptance of a Customers order.
All orders are subject to Cello Mobiles approval. Cello Mobile reserves
the right to refuse or reject orders without explanation.
Information contained in any SIM card(s) furnished to the Customer is the property of Cello Mobile. The Customer agrees not to interfere with the information contained in the Card.
LIABILITY REGARDING SERVICE
Cello Mobile assumes no responsibility for any damage, loss of property, opportunity or earnings, personal injury, death or any other loss whatsoever resulting from the Customers use of Services, including, but not limited to, use of 911 (or 112 which is the universal emergency number). This limitation applies to acts or omissions of Cello Mobile, it’s Suppliers, Agents, Employees and all persons for whom it may be responsible. Cello Mobile does not guarantee the provision, quality and consistency of the Services as provided by our Carriers and is furthermore not responsible for any interruptions, delays, inconsistencies or failures of the network or security breaches regardless of the source of any such problem including, but notwithstanding, Cello Mobiles own fault or negligence.
Cello Mobile will use reasonable efforts to deliver the Card but it shall not incur any liability to the Customer in the event of any delay caused by force majeure or other circumstances beyond its control. The Customer will accept the Card when delivered and if for any reason the Customer fails to accept the Card when delivered the Customer shall nevertheless be liable for the stated charge in full.
RATES & PAYMENT
All charges will be in accordance with Cello Mobiles current rate schedule which can be found on our website www.cellomobile.com for the selected Service Plan at the time of use. Cello Mobile reserves the right to modify and/or add rates and charges from time to time, including loyalty rewards, without prior notice to the Customer. Cello Mobile attempts to be as accurate as possible on our website and in printed materials. Still, despite our efforts, it is possible due to computer or other error or causes that a product or service offered on the site may be incorrect or contain an inaccuracy in its description. In the event Cello Mobile determines that a product or service is incorrectly presented or contains an inaccurate description, Cello Mobile reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error, including without limitation canceling your order. All applicable taxes shall be added to the usage and purchase price (where applicable), unless the Customer provides an executed resale exemption certificate to establish exempt status as a reseller of Services which meets and satisfies the requirements of the levying tax authority in question. All credit card payments will be processed on a daily basis. Cello Mobile may precharge your credit card for usage, if the service is prepaid and it drops below a certain set threshold, however if you are use a postpaid product, which means that you pay after use, there is no worry of running low on your account. Cello Mobilereserves the right to suspend or terminate your service for non-payment of your account. If we suspend your account, all outstanding amounts must be paid in full prior to reconnection. Cello Mobile reserves the right to apply any deposits or credit card authorizations against any account that has activity on it. The Customer shall inform Cello Mobile of any disputes or disagreements with invoiced charges within 30 days of the date of invoice. Thereafter, the Customer shall be deemed to have waived its right to dispute charges. If the Customer has furnished a credit card number for the payment of charges under this Agreement, then the Customer represents that he or she is an authorized signer on the account of such credit card. All charges related to this agreement shall be charged to the furnished credit card upon invoice generation. A copy of the invoice outlining all charges shall be emailed to the Customer upon request. In addition, the Customer agrees to assume personal responsibility for all payments due in consideration of this Agreement. Should customers have concerns about their service performance, the customer must formally contact Cello Mobile Technical Support or Customer Service regarding the issue during their travels. In situations where the service is deemed not to have worked during travels, Cello Mobile will be unable to provide compensation, or reevaluate charges if no record of these troubles was made through Cello Mobile Customer Service or Technical Support departments or if Cello Mobile was not given the opportunity to troubleshoot and resolve issues during the service period.
The Customer must notify Cello Mobile immediately regarding lost or stolen SIM cards/phones if the Customer suspects or should reasonably suspect that the SIM Card is being used in an unlawful or fraudulent manner. The Customer is responsible for all charges incurred up until the time of said notification pending review of call records by Cello Mobile. Cello Mobile requires evidence of alleged loss or theft in the form of a police report. Upon said notification, or if Cello Mobile suspects any wrongdoing, Cello Mobile will terminate or suspend the Services. The Customer agrees to provide reasonable co-operation in any investigation of unlawful use of Services or Equipment.
Service may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws.
Cello Mobile may terminate this Agreement at any time without notice if it suspects any violation of any term or condition of this Agreement, if payment has not been made. The Customer shall be responsible for all charges outstanding at the time of termination.
Customers may cancel their order provided they do so within 15 days of purchase and have not used the service. Customers who cancel their order will receive a credit less shipping fees and a $15 restocking fee. Customers who have used the service or do not cancel within 15 days of purchase will not be able to cancel their order.
Services are available exclusively within the current operating range of our service providers territory. Refer to www.Cellomobile.com for details on territories where Services are available under the Customers selected service plan. Our Service will never expire if you use our service once in every 9 months (unless otherwise noted online). To extend service life simply make a phone call or send a text message within your validity period and your sim life will be extended for another 9 months. In the event when your sim card does expire your number will be forfeited and a new number/sim will be available to you for a discounted price.
Equipment may be used in countries covered by our Suppliers roaming agreements. The Customer is responsible for all roaming charges, if applicable. While roaming, the Customer will be using the networks of Cello Mobiles Suppliers and their Partners and will therefore be subject to their provisions for liability. The Customer should contact Customer Service at Cello Mobile for clarification of roaming availability.
Customers shall follow the procedures outlined in the instruction manual(s) supplied by Cello Mobile, as well as those instructions provided by the Suppliers of Services to Cello Mobile. Cello Mobile shall bear no responsibility for failure of Customers to use the Services in accordance with the said instructions.
CONDITIONS OF OTHER CONTRACTS
The obligations of Cello Mobile and the terms of services and sales under these Terms & Conditions are subject to the terms of the agreements under which Cello Mobile purchases the Services from Suppliers (each an "Other Contract"). To the extent fulfillment of any obligations under these Terms & Conditions is not possible or permissible under an Other Contract, the Other Contract shall prevail and such obligation shall be suspended or modified to the extent required by the Other Contract.
A full copy of these terms and conditions can be obtained online at www.Cellomobile.com or by contacting Cello Mobile Customer Service at 1.888.790.7368 or by emailing email@example.com. Cello Mobile reserves the right to modify the Cello Mobile Terms and Conditions at any time. Notice of modifications to these Terms and Conditions may be given to Customer by posting such changes to the Cello Mobile website located at www.Cello Mobile.com, by electronic mail or by conventional mail.
Usage of services signifies acceptance of Cello Mobile Terms and Conditions.
Cello Mobile will only provide technical support for our own products and services, our support line number is 611 from your International phone or call 1.845.781.8121 from anywhere in the world. Cello Mobile will not provide technical support for 3rd party products or services that work in conjunction with our products and services.
Terms & Conditions
Cello Mobile Corp (Cello Mobile) and Customer (the Customer) hereby agree to the following terms and conditions with respect to the provision by Cello Mobile Corp to the Customer of the wireless telephone and peripheral equipment (the Equipment) and related services (the Services) which are described in the Rental Agreement attached hereto and incorporated herein by reference.
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Cello Mobile is the largest North American short-term WiFi and phone rental provider for fortune 500 companies and other large corporations around the globe. We have been in business since 2006 and we serve business travelers, leisure travelers, and students traveling abroad.
Our clients are located all over the world, and we ship to the USA, Canada, Mexico, Europe (UK, France, Spain etc.), South America, Australia, New Zealand, Japan, Singapore, Malaysia, Indonesia, U.A.E. etc. with UPS, FedEx or DHL.
The reason why so many customers trust us with their communication needs abroad is because we understand how service, security, and reliability are the most important things to you when traveling abroad, that is why we don't rely on tier 2 providers like most other overseas companies do, because this makes your connection untrustworthy and very unreliable. We have tier 1 partnerships with all major networks around the globe, this ensures that you will get a very reliable and secure connection when traveling.