Your international SIM card/cell phone will come activated with an assigned local USA and UK phone number (there will be a $0.30/min. surcharge when receiving calls on the USA number, outgoing call charges dont get affected by the phone number you use). You can start making calls immediately, and your calling charges will be deducted from your account balance. Once we ship out your SIM/Phone, we will add $30 to your account, and charge it to your credit card on file so you can use your international SIM/cell phone immediately upon arrival abroad.

You can access your call details on a secure website, where you can see all your calls in real time. Calls are only charged when the other party answers (beware of some companies charging from the moment you hit the SEND key).

Whenever your balance reaches below $5, your account will be reloaded with additional $30, which ensures that your account is never low.

You will have the option in the 27 European union countries only (e.g. France, Spain, Italy, Germany etc.) to use a regular “direct dial” or patented “callback” system. For example a call from Italy to the USA/Canada without the "callback" feature will cost you $0.59/min., and with the "callback" feature it will only cost you $0.40/min. (that's $0.19/min. saved). To utilize the "callback" feature (mandatory in all other countries except the EU), is as easy as dialing for example *12124449079# to utilize the “callback” feature instead of dialing +12124449079 to utilize the more expensive “direct dial” feature. If you have specific questions about this exciting feature, please do not hesitate to ask.

Voice mail comes activated on your account. You can access your voice mail from your handset from anywhere in the world. You will receive a text message notifying you of any new voicemails

You can send and receive SMS text messages (Only the UK phone number can receive incoming SMS messages). However, we cannot guarantee that you will always be able to send and receive SMS messages in all countries. SMS text messages are free to receive in any country (from anywhere).

No, unlike other SIM cards/cell phone packages that expire after 9-12 months, your SIM card/balance will never expire.

We stand behind our product 100%, if you feel that this product does not meet your needs 100%, we will gladly exchange it or give you a full refund within 15 days. Shipping runs between $10-$35 depending on the shipping method you select.